| Terms and conditionsTerms and Conditions 1. Products 1.1 Whittakers world of flowers reserves the right to change some of the contents or packaging for all requested floral arrangements or to provide an item of equal or greater value without notice. All products are subject to availability. 1.2 Products may be delivered in bud to ensure longer life. 1.3 Some products may be harmful or poisonous, please contact our Hotline if you require further information before submitting an order 01625 437437 1.4 In the event that we are unable to supply the product or any substitute product to you at all, we shall notify you as soon as is reasonably possible and shall reimburse your payment in full and in any event no later than 30 days after the intended delivery date. 1.5 Add on items (i.e chocolates, balloons & teddys) may only be ordered with a main product. If ordered individually the order will not be processed and will be cancelled. 2. Prices 2.1 Prices all include VAT charged at the current rate. 2.2 When ordering flowers and gifts for same delivery all to the same address, only one service charge will apply. 2.3 Next day delivery items will be dispatched for Next Day Delivery using either an independent florist or sent by one of our selected courier services in a gift box. See "section 4. Delivery" for full details. 2.4 All our prices are in pound sterling and currency is converted to pound sterling by the card issuer. We cannot be held responsible for any fluctuations in currency or loss as a result. 3. Orders 3.1 In order for us to deliver your requested gifts on the date specified, we require complete, accurate details of the recipient, including a recognisable recipient name, address details, postcode and contact telephone number(s) 3.2 Your order will only be processed if full payment details are given. We accept payment by all major credit and debit cards, excluding Amex and Diners Club. 3.3 If you are experiencing any problems processing your order / credit or debit card, please call our Help Line on 01625 437437 or from outside the UK +44 1625 437437 3.4 Once we receive your order we will automatically send you an email confirming your order details. This e-mail shall be directed to the email address you supplied us upon registration / order placement. 3.5 You will be issued an order reference number for any future correspondence.. 3.6 By clicking the ‘Proceed’ button on the order form, you are consenting to be bound by our Terms and Conditions. 3.7 Product & Delivery are the two main elements of your order. Should we fail to complete either of these elements, we are at liberty to reimburse or compensate for the failed element. Such recompense would be based upon a decision by Whittakers world of flowers. 3.8 There are no deliveries carried out on a Sunday or on a Bank Holiday. Orders that are received on these days will be processed on the next available working day. 3.9 Incorrect details provided may lead to problems or delays, so before placing your order, please ensure that you have included the full correct address details, including accurate postcode of the intended recipient and your day time contact telephone number or mobile number and your e-mail address. 3.10 Changes to these terms and conditions may from time to time be made, the latest terms and conditions will be displayed on the interfloweronline website. 4. Delivery 4.1 Service charges apply as follows:- 4.2 Customers who request delivery in a remote rural area will be advised prior to any delivery taking place of any additional delivery charges.. 4.3 Same Day Delivery to recipients on mainland UK is normally possible on flower orders received no later than 1 pm (GMT). 4.4 Next Day Delivery products are usually delivered via a local florist. However some selected lines are delivered using Royal Mail First Class Post, we are unable to guarantee delivery on your selected date with this service. Deliveries available Tuesday to Saturday, please see individual product for further details. 4.5 We Do Not guarantee any delivery times, unless the order is for a funeral, in which case these orders will be delivered in good time before the funeral, (normally 1-2hrs before). 4.6 We deliver all non-funeral orders between 8:00am and 8:00pm. We do however; endeavor to deliver before 4pm, especially in the case of birthdays and anniversaries. School and business address opening hours are also taken into consideration by our delivering service. 4.7 Whilst we agree to use all reasonable endeavors to ensure that delivery will be on the requested delivery date you acknowledge that actual delivery will be via a local Florist or third party special delivery service. 4.8 Delivery to certain locations where a third party recipient is involved, such as hospitals, airports, hotels and ships, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient. Please note that some hospitals do not accept flowers for patients, and we cannot be responsible for deliveries turned away. . 4.9 In the instance of there being difficulties in delivering your order to the intended recipient we (including the florist or third party delivering your order) reserve the right to contact the recipient using the contact details you provide on the order form. If the recipient’s telephone number has not been registered as 5. Order Tracing 5.1 All investigations for order traces shall be implemented as soon as possible. 5.2 Whilst no delivery confirmation shall automatically be sent to you, we will be able to confirm (via verbal communication) any information relevant to the successful completion of your delivery. 6. Cancellation Policy 6.1 All perishable Next Day delivery goods may be cancelled up until 12PM on the date prior to delivery. . 6.2 Where the customer exercises their right to cancel, we will return their money to their account within 30 days of cancellation. 6.3 To amend or cancel your order, please contact the Whittakers world of flowers Customer Service Team. Our offices are open from 9:00am until 5:00pm Monday to Friday 9.00am to 12.30pm on Saturday. See Section 10.3 below for contact details. 7. Statutory Rights 7.1 We are fully committed to providing you with the best possible floral and gift delivery service. If you are not satisfied in anyway with the service that you have received please let us know via our customer services department (see section 10 below) and your complaint will be investigated. 7.2 If we are satisfied that your complaint is genuine, a suitable replacement or refund may be given. This does not affect your statutory rights as a consumer. 8. Disclaimer 8.1 Whilst we agree to use our reasonable endeavours to ensure that our Website and Telesales Department is fully operational and error-free, we cannot guarantee that this will always be the case. We therefore accept no responsibility or liability for any defects or interruption of our service. 8.2 We shall be released from our obligations under these Terms and Conditions in light of any event beyond our reasonable control, (i.e.: acts of god, civil commotion, riot, flood, fire, drought) which renders the provision of our services impossible or impractical. 8.3 We exclude all liability for any claims, losses, demands and damages, including without limitation, any costs, loss of profits, loss of contracts or business opportunity, loss of data and any other consequential, incidental, special or punitive damages, even if we have been advised of the possibility of such damages, arising directly or indirectly out of or in any way connected with your use or inability to access our Website and/or our Service, whether arising in contract, tort (including negligence), under statute or otherwise provided that nothing contained in these Terms and Conditions affects or will affect you or the recipient's statutory rights in relation to the quality, fitness or description of the Products supplied. 9. Privacy Policy 9.1 Whittakers world of flowers will never share our customers confidential personal information with any third parties without prior consent from the customer. 9.2 For all our transactions we employ the most current Internet security methods and technologies to ensure your details are totally secure. We password protect and use encryption techniques and install firewalls where appropriate. 9.3 While we strive to protect your personal information, no system can be 100% guaranteed. We cannot ensure or warrant the security of any information that you transmit to us. 9.4 Once we receive your information, we use our best efforts to ensure its security on our systems. If you would like to contact us regarding matters of privacy, please call us on 01625 437437. 9.5 When we accept your order your credit or debit card be authorised and debited accordingly. Details will be sent on your order confirmation shortly after you have placed your order. 10. Customer Service . .10.1 In the unlikely event of a complaint we aim to acknowledge all queries within three working days, and deal with complaints fully within five working days. 10.2 Because of the perishable nature of our products and in order to assist us in resolving any complaints quickly and to our mutual satisfaction, we advise you to make any complaint within 3 working days but must be made within 7 working days of the date of delivery or intended delivery of your purchase. 10.3 Should you be in any way dissatisfied with the our service, all complaints should be addressed to: By post By phone whittakersworldofflowers@hotmail.co.uk 11. General11.1 We reserve the right to supplement and amend the Terms and Conditions. It is your responsibility as a customer to review the Terms and Conditions on each occasion you access the Interfloweronline service or Interfloweronline Site. Changes will be effective 24 hours after the posting of any such change and all subsequent dealings between you and us shall be on the new terms and conditions. 11.2 Additionally, we reserve the right to suspend, restrict or terminate access to the Interfloweronline site and/or the Whittakers world of flowers services for any reason at any time. 11.3 We shall ensure that we comply with the requirement of all current data protection legislation including, without limitation, the Data Protection Act 1998. We shall only use personal data received from you for the purpose of fulfilling your order. 11.4 Your purchase will be deemed to have occurred in the UK. These Terms and Conditions shall be governed by and construed in accordance with English Law and the parties agree to submit to the exclusive jurisdiction of the English courts. 12. We offer clickable links via our website to carefully selected companies,although we carefully select these companies and monitor content offered via their websites we are in no way associated with these companies and are in no way responsible for any orders or enquiries placed through them. |
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